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2014 ford focus tcm1/1/2024 We were without the car for 3-1/2 months. Car seems to be driving better than ever. I do not know if the CES case helped but I thought having a record in their system wouldn't hurt. On 10/11/22 the dealership called and indicated the part had arrived and I was back on the road within 2 days. On 9/20/22 the Ford CES indicated they would have a part specialist look into my case. Communication was sporadic with several emails back and forth and little information. I was contacted the next day to discuss my issue and they promised to look into it. They assigned a Customer Experience Specialist and case number. ![]() On 8/3/22 I contacted Ford thru Facebook Messenger complaining about the lack of information on backorder. TCM was bad and under warranty but backorder of part with no determined ETA. On 7/20/22 they called with good news/bad news. They told me there was a 4 week backlog before they could even look at it. My 2015 Focus with 86,000 miles went to the Ford dealer 6/24/22 with erratic shifting. make sure you inject 'Ford-BAD' in there somewhere. The only way to get back is in bits and pieces whenever you hear somebody talking about cars. ![]() as one would think, making it plain you owners of the defect cars are paying way more for it than others are. Ask them if the cars hitting the showrooms have to wait for months for computers sitting on the assembly line, no need, the company has not suffered as much on Wall St. Last year of Pinto parts were no longer around at 4 years.Īs far as my concern Ford has slow rolled the making of TCMs on purpose and the chip shortage is the perfect excuse to run out current owner warranty periods. That car debacle is partly responsible for the dumping manufacturing cars and done to screw the last year model owners by simply telling them at some point 'we don't make those anymore and have no parts for them' and it will not be ten years after they made them either. ![]() If only half of you do that Ford will have such a bad name it will impact the bottom line and so far it has to a point. Remember it and never miss a chance to bring it up in conversation around others.
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